Refund & Return Policy

Last Updated: June 2026

Thank you for choosing Relentless Automotive Development (R.A.D.). Due to the nature of our products, please review our refund and return policy carefully before placing an order.

Order Cancellations

Orders may be canceled for a full refund prior to the start of production, fabrication, coating, assembly, or shipment.

Once production has begun on a made-to-order product, the order may be subject to a cancellation fee to cover materials, labor, and other costs incurred.

Custom orders, special-order items, and personalized products are non-cancelable once production has started.

Returns

Returns must be requested within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and uninstalled

• Be in new condition

• Be returned in its original packaging

• Include all original hardware, components, documentation, and accessories

Products that have been installed, modified, damaged, altered, or used are not eligible for return.

Non-Returnable Items

The following items are non-returnable:

• Custom-built products

• Made-to-order products

• Special-order items

• Clearance or final-sale items

• Products showing signs of installation or use

• Products damaged due to improper installation, misuse, or accidents

Return Authorization Required

All returns require prior approval from Relentless Automotive Development.

Returns sent without authorization may be refused or returned to the sender at the customer's expense.

To request a return authorization, contact:

Relentless Automotive Development (R.A.D.)
Phone: (972) 372-9659
Email: Christian.Lara@radevgroup.com

Return Shipping

Customers are responsible for all return shipping costs unless the return is the result of our error, such as:

• Incorrect product shipped

• Defective product upon arrival

• Shipping damage confirmed by the carrier

We recommend using a trackable shipping service and purchasing shipping insurance. Relentless Automotive Development is not responsible for lost or damaged return shipments.

Refunds

Once a returned item is received and inspected, we will notify you regarding the approval or denial of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return resulted from our error.

Damaged or Incorrect Items

Customers must inspect all shipments upon delivery.

Any shipping damage, missing items, or incorrect products must be reported within 5 business days of delivery. Failure to report issues within this timeframe may affect our ability to process claims.

Refused Deliveries

Orders refused by the customer or returned due to an incorrect shipping address may be subject to return shipping charges, restocking fees, and any carrier fees incurred.

Contact Information

For questions regarding returns, refunds, or order issues, please contact:

Relentless Automotive Development (R.A.D.)
Phone: (972) 372-9659
Email: Christian.Lara@radevgroup.com

Always Relentless. Always Forward.