Terms of Sale, Shipping and Returns

Relentless Automotive Development Group’s Terms of Sale

Date Revised: 1/2/2020

The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, "Terms of Sale"), govern your purchase and return of merchandise through www.radevgroup.com (the "Website").

Terms of Purchase

We currently accept the following online methods of payment: Visa, MasterCard, Apple Pay, and Paypal. Please ensure your billing address on file with your financial institution matches the billing address provided, as we cannot be responsible for declined sales based on address discrepancies. We do not accept cash, personal checks, or COD orders.

Furthermore, we take no responsibility for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future. Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee in addition to any and all costs associated with reclamation and reshipment. 

Consistent with our Privacy Policy and Terms of Use, we reserve the right to store your personal information given to us in our secure database for business purposes. Please be sure to include updated payment and shipping information each time you place an order through our Website.

Shipping

Same Day Shipping: Same-day shipping is available for orders placed and completed before 5:00 PM Eastern Standard Time, excluding holidays and weekends. Orders completed outside this time-frame may be shipped same-day subject to our ability and discretion.

Out-of-Stock Orders: If an order is completed for an out-of-stock item, the customer will receive a notification email giving them the option cancel the order, request a refund for the out-of-stock item, or continue with their order, as placed, even though delivery will be delayed.

Free Shipping: Orders totaling $49.00 or more, before taxes or fees, automatically qualify for free shipping to the lower 48 states. Shipments to Alaska or Hawaii are subject to normal shipping rates.

International Shipping: International orders will be shipped via UPS, DHL or USPS International. These carriers may partner with other shipping companies within the destination country for final delivery.

Return Policy 

Returns are accepted on a pre-approval basis. All returned merchandise must be accompanied by a returned merchandise authorization (RMA) number and be in its original packaging. The product must be unused, unaltered, and unchanged from its original state. Returned merchandise that does not meet these criteria may be refused or, at our discretion, accepted and subject to an additional handling fee.

Unfortunately, we cannot accept returns on special order and/or non-stock items.

Orders that are approved for return after 30 days from original delivery will be subject to a 25% restocking fee.

Returns from international orders will require an RMA and will be subject to 40% restocking fee.